1. Identification of the website owner
These General Terms and Conditions govern the purchase of products, bookings, rentals and contracting of services through the website www.mulhacenski.com.
Company: MULHACEN SKI, S.L.
Spanish Tax Identification Number (CIF): B18372359
Registered address: Plaza de Andalucía, Edificio Salvia, 18196 Sierra Nevada, Granada, España.
Email: info@mulhacenski.com
Telephone numbers: 620 99 10 00 / 958 48 13 06
Website: www.mulhacenski.com
Hereinafter, MULHACEN SKI, S.L. may be referred to interchangeably as MULHACEN SKI or the Service Provider.
2. Purpose and scope
These Terms and Conditions govern the contractual relationship between MULHACEN SKI and users who purchase products, make bookings, hire equipment or request any other service available through the website.
Making a purchase or booking implies that the customer has read and accepted these Terms and Conditions before completing the contracting process.
The specific characteristics of each product or service, such as its description, type, duration, dates, price, availability or any particular conditions, shall be those indicated on the relevant product or service page and during the contracting process.
3. Legal capacity to enter into contracts
To enter into a contract through the website, users must have sufficient legal capacity to enter into contracts.
Where a booking includes services intended for minors, the contract must be entered into by their parents, legal guardians or a duly authorised adult responsible for the minor.
Customers are responsible for the truthfulness and accuracy of the information provided during the contracting process.
4. Contracting process
To make a purchase, booking or equipment rental through the website, users must follow the contracting procedure available at the relevant time.
In general, the process may include the following steps:
- Selecting the product, rental or service.
- Where applicable, selecting the start and end dates of the booking or rental.
- Selecting the available options, quantities, sizes, types or other characteristics.
- Adding the product or service to the shopping basket.
- Identifying the user or entering the information required to process the order.
- Reviewing the order and its total price.
- Selecting an available payment method.
- Accepting these Terms and Conditions.
- Confirming the order and, where applicable, making the payment.
Before confirming the order, users may review the information entered and correct any details they consider necessary.
Clicking the final purchase button or equivalent function shall constitute the placement of an order with an obligation to pay, where applicable.
5. Contract confirmation
Once the contracting process has been successfully completed, MULHACEN SKI will send the customer a confirmation to the email address provided during the order.
The confirmation will contain or allow identification of the essential details of the transaction.
Customers must check the details of the confirmation received and notify MULHACEN SKI of any errors as soon as possible by emailing info@mulhacenski.com.
Automatic acknowledgement of an order shall not prevent MULHACEN SKI from contacting the customer if an obvious error, payment issue, lack of availability or any other circumstance preventing the proper provision of the service is detected.
6. User account
Certain website features may require the creation or use of a customer account.
Users must provide truthful, accurate and up-to-date information and are responsible for maintaining the confidentiality of their login credentials.
Passwords are personal and non-transferable. In the event of loss, unauthorised use or suspected access by third parties, users must change their password or report the incident to MULHACEN SKI as soon as possible.
7. Prices
The applicable prices shall be those displayed on the website at the time of contracting.
Prices shall be expressed in euros (€) and shall include legally applicable taxes unless expressly stated otherwise.
Before completing an order, users will be able to view the total price, including, where applicable, taxes, delivery charges and any other additional costs.
MULHACEN SKI may change its prices at any time. Such changes shall not affect orders or bookings that have already been properly confirmed, except in cases of an obvious pricing error.
8. Obvious errors in prices or information
If an obviously incorrect price or clearly erroneous condition appears due to a technical, typographical or configuration error, MULHACEN SKI will inform the customer as soon as it becomes aware of the issue.
The customer may confirm the transaction under the correct conditions or, where applicable, cancel the order and receive a full refund of any amounts paid.
9. Payment methods
Customers may use the payment methods available and indicated during the checkout process.
Payments will be processed through the relevant financial institutions or payment service providers.
Where payment is made through an external payment gateway, customers may also be subject to the terms of use and security requirements established by the payment provider.
MULHACEN SKI does not store complete bank card details where these are processed directly by the payment service provider.
The contract may remain pending until the system successfully confirms payment where such payment is necessary to complete the transaction.
10. Bookings and equipment rental
When hiring equipment or booking a service for specific dates, customers must correctly select the start date and end date of the booking.
Customers are responsible for checking the dates, quantities, types and other options selected before completing the order.
Bookings are subject to availability.
Where exceptional circumstances make it impossible to provide exactly the model, size or equipment initially planned, MULHACEN SKI may offer an alternative with equivalent or superior characteristics, provided this does not involve any additional cost to the customer.
If a suitable alternative cannot be provided, customers shall be entitled to a refund of the amounts corresponding to the product or service that cannot be supplied.
11. Use of rented equipment
Rented equipment must be used appropriately and in accordance with its intended purpose, the instructions provided and normal conditions of use.
Customers must take reasonable care of the equipment during the rental period and return it at the end of the agreed period.
Deterioration resulting from normal use of the equipment shall not be considered damage attributable to the customer.
Where damage results from clearly improper, negligent or unintended use of the equipment, the relevant liabilities shall apply in accordance with current legislation and the specific circumstances of the case.
12. Booking cancellations
Requests to cancel a booking must be communicated to MULHACEN SKI by emailing info@mulhacenski.com or through the available customer service channels.
Where cancellation is communicated at least 48 hours before the booking start date, the full amount paid for the cancelled booking will be refunded.
Where cancellation is requested within the 48 hours preceding the start of the booking, no refund shall be due, unless required by law or MULHACEN SKI expressly agrees to another solution taking into account the circumstances of the case.
This cancellation policy is without prejudice to the rights granted to consumers under applicable legislation.
13. Right of withdrawal: purchase of products
Where a user qualifies as a consumer and makes a distance purchase of goods or products to which the right of withdrawal applies, they shall have a period of 14 calendar days to withdraw from the contract without having to give any reason.
The period shall begin on the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product.
To exercise the right of withdrawal, customers must clearly communicate their decision by emailing info@mulhacenski.com, providing their identification details, order number and the product or products for which they wish to exercise this right.
14. Return of products following withdrawal
Where the right of withdrawal from a purchase of goods is validly exercised, consumers must return the products without undue delay and, in any event, within 14 calendar days of communicating their decision.
Consumers shall bear the direct costs of returning the products unless MULHACEN SKI has expressly agreed to bear such costs or the law provides otherwise.
Consumers shall only be liable for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
MULHACEN SKI will refund the amounts legally due using the same payment method as the original transaction, unless expressly agreed otherwise and provided that this does not result in any costs for the consumer.
In sales of goods, MULHACEN SKI may withhold the refund until it has received the products or the consumer has provided sufficient evidence of having returned them, whichever occurs first.
15. Exceptions to the right of withdrawal
The right of withdrawal shall not apply in circumstances expressly excluded by law.
Such circumstances may include, among others:
- Goods made to the consumer’s specifications or clearly personalised.
- Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
- Services that have been fully performed where the legally established requirements for losing the right of withdrawal have been met.
- Certain services relating to leisure activities where the contract provides for a specific date or period of performance.
Therefore, where a MULHACEN SKI booking concerns a service related to a leisure activity to be provided on a specific date or during a specific period, and the legally established exception applies, the general 14-day right of withdrawal shall not be available.
In these circumstances, the specific cancellation policy set out in these Terms and Conditions shall apply, without prejudice to any mandatory rights recognised by law.
16. Delivery or collection of products
Where a contract includes the physical delivery of products, the available delivery, collection or shipping methods shall be those displayed during the checkout process.
Customers must provide an accurate address and contact details where shipping is required.
Any indicated delivery times shall be estimates where they depend on carriers or external operators, unless a specific delivery date has expressly been agreed as essential to the contract.
If an issue arises that prevents delivery under the agreed conditions, MULHACEN SKI will inform the customer and take the measures required under applicable legislation.
17. Availability
All orders, rentals and bookings are subject to the availability of the relevant products, equipment, places or services.
If, after an order has been placed, it is discovered that the contracted product or service is unavailable, MULHACEN SKI will inform the customer as soon as possible.
Where no alternative acceptable to the customer can be offered, the amounts paid for the unavailable product or service shall be refunded.
18. Statutory product guarantee
Products sold to consumers shall be covered by the statutory guarantee of conformity established by applicable legislation.
In the case of new goods, MULHACEN SKI shall be liable for any lack of conformity existing at the time of delivery that becomes apparent within the legally established period, currently three years from delivery of the goods.
Where goods do not conform to the contract, consumers may exercise their rights to repair, replacement, price reduction or termination of the contract under the conditions and requirements established by law.
The statutory guarantee does not cover damage resulting from accidents, improper use, normal wear and tear, inappropriate handling or use contrary to the product instructions where such circumstances are attributable to the user.
19. Invoicing
MULHACEN SKI will issue the corresponding invoices and receipts for transactions carried out in accordance with applicable tax legislation.
Customers must provide complete and accurate billing information when requesting an invoice.
For any invoice-related enquiries, customers may contact info@mulhacenski.com.
20. Circumstances beyond MULHACEN sKI’s control
MULHACEN SKI shall not be liable for failures or delays that are the direct result of extraordinary circumstances or events beyond its reasonable control, to the extent permitted by applicable legislation.
Where such circumstances affect a booking or contracted service, MULHACEN SKI will inform the customer where possible, and the appropriate solutions shall be applied taking into account the nature of the contract and the consumer rights recognised by law.
This clause shall not limit any mandatory rights granted to consumers and users under applicable legislation.
21. Customer service, enquiries and complaints
For any enquiries, changes, incidents or complaints relating to a purchase or booking, customers may contact MULHACEN SKI through:
Email: info@mulhacenski.com
Telephone numbers: 620 99 10 00 / 958 48 13 06
Address: Plaza de Andalucía, Edificio Salvia, 18196 Sierra Nevada, Granada, España.
MULHACEN SKI will handle customer complaints in accordance with applicable legislation.
22. Personal data protection
Personal data provided during the purchase, booking or contracting process will be processed by MULHACEN SKI, S.L. in accordance with applicable data protection legislation.
Users may consult complete information about processing purposes, legal bases, retention periods, recipients and the exercise of their rights in our Privacy Policy.
23. Intellectual and industrial property
The content, photographs, images, texts, trademarks, logos, design and other elements of the website are protected by intellectual and industrial property legislation and belong to MULHACEN SKI or their respective rights holders.
Purchasing a product or contracting a service does not imply the transfer to the user of any intellectual or industrial property rights over such content.
24. Applicable law and jurisdiction
These Terms and Conditions shall be governed by Spanish law.
Where the customer qualifies as a consumer or user, any dispute shall be submitted to the courts and tribunals having jurisdiction under consumer protection legislation and any other applicable mandatory rules.
In cases where jurisdiction may legally be agreed upon and the customer does not qualify as a consumer, the parties submit to the Courts and Tribunals of Granada, unless another mandatory provision applies.
25. Amendments to the terms and conditions
MULHACEN SKI may amend these Terms and Conditions to reflect legislative, technical or operational changes, or changes relating to the products and services offered.
The Terms and Conditions applicable to each transaction shall be those published and accepted at the time the order or booking was completed.
26. Exercising the right of withdrawal
Where the right of withdrawal is legally applicable, consumers may communicate their decision to withdraw from the contract by means of an unequivocal statement within the relevant period.
To exercise this right, customers may send their request by email to
info@mulhacenski.com,
providing their identification details, order number and the product or products for which they wish to exercise the right of withdrawal.
The use of a specific form is not mandatory.
